Elf Bar Elf Mate 500 Pod Starter Kit (Device Only)

RETURNS POLICY

In the event that a customer receives a faulty item, the customer  must notify us within 30 days of the goods being received. If you inform us of the faults after the 30 day period, then we are unable to accept returns.

If your customer changes their mind and wishes to return the item, please inform us within 30 days of the goods being received. In this instance, we can only accept returns if the items are in brand new and unused condition. The buyer will be liable for returns costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Errors and shortages must be notified within 3 days of receipt.
To start a return, you can contact us at Vapemasterco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For all returns, we will send you a "Return Form". The customer must fill in the return form and send it with the item returned. If we receive any product without a return form then this will result in a delay in processing your return. Please make sure they include the return number provided on the return form. The return number is same as your order number.
You can always contact us for any return question at Vapemasterco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Prior to contacting us regarding a faulty or damaged product, please provide as much information as possible of the damaged product including pictures where applicable. This will help us to get the situation resolved as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like open and used items  Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us so we can arrange this. 

Refunds         

If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.

We provide warranty for all products for up to 90 days from the date of purchase, except for e-liquids, CBD and clearance products, for which warranty does not apply.

Damaged and faulty items must be returned to us for inspection. Return labels will be provided for faulty products. However we are unable to cover return costs for accidental orders or buyers having changed their mind.

If a customer has received items that were damaged in transit, please get in contact with us as soon as possible.If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages. We will advise you of the next steps. The goods may be eligible for replacement or refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds depends if valid we may accept or deny refund 

Before returning contact us : vapemasterco@gmail.com 

For all returns, we will send you a "Return Form". The customer must fill in the return form and send it with the item returned. If we receive any product without a return form then this will result in a delay in processing your return. Please make sure they include the return number provided on the return form. The return number is same as your order number.